Logo_Archdeco

Return Cancellation and Exchange Policy

  1. The customer acknowledges that they have reviewed the terms and conditions and that the types and colors of parquet and accessories listed in the invoice are of their own choosing. The customer has paid for them and is fully aware of their specifications and colors, noting that accessories may not match the parquet color 100% but are close to it. Accessories are of Chinese origin, parquet is installed randomly, and flooring colors may have variations (depending on design and listed color) to resemble natural wood.
  2. If the customer has any remarks regarding the items listed in the invoice, they must notify the seller at the time of receiving the invoice. The customer has no right to object later, and the invoice is not considered paid unless official receipts documenting the payment method are present.
  3. If the customer does not collect their order within a maximum period of two weeks from the invoice issuance date, a 10% storage fee of the total invoice value will be applied for each month after the free storage period expires.
  4. If the customer cancels the invoice or installation appointment after the installation team has been dispatched, or if the customer does not answer the phone, requests a color change, postpones the appointment, or the site is not ready, an amount of 300 SAR will be deducted as a fee for dispatching the installation team from the paid amount. The customer has the right to refund the remaining amount in case of invoice cancellation, provided that the original invoice and receipt are presented for the refund process.
  5. The refund will be processed according to the original payment method and under the same customer name within 10 to 15 business days from the refund request date.
  6. The product numbers listed in the invoice may not match the numbers of the delivered products due to manufacturer updates, while ensuring color consistency.
  7. If there is any surplus in the parquet quantities received by the customer, it will be considered a sales return, provided that the returned items are in their original condition, packaged in their original cartons. If these conditions are not met, the decision of the National Marketing Company will be final and binding.
  8. Returns must be made within a maximum period of 7 days from the invoice issuance date. Any delay beyond the mentioned period grants the National Marketing Company the sole right to accept or reject the return at its discretion. The company’s decision will be final and binding.
  9. If there is any dispute regarding exchange or return that cannot be resolved amicably, it will be referred to the competent court in the Kingdom of Saudi Arabia.
  10. The return policy is subject to the product warranty terms as follows

Warranty Terms

  1. The warranty does not cover misuse, including washing or mopping wooden floors with water, using chemicals or corrosive substances, scratches caused by metal, blades, or sharp tools, cracks, burns, lack of ventilation, excessive heat, or leaving the site without air conditioning for an extended period.
  2. The installation team of the National Marketing Company leaves an 8mm gap between the parquet and the wall to account for expansion and contraction due to climate changes. The warranty will be void if the customer refuses to leave the expansion gap or does not install expansion joints.
  3. The warranty does not cover accessories if there is moisture in the wall.
  4. The installation warranty is void if the parquet is installed by an external team that is not affiliated with the company.
  5. Installation is only within the city where the point of sale is located.
  6. The installation warranty is one year for all types of parquet. The original invoice must be presented for free maintenance service.
  7. Any repair request due to misuse will require the customer to pay a maintenance fee of 250 SAR, in addition to dismantling and reinstallation costs if removal is required, as well as the cost of materials based on color availability.
  8. If there is a manufacturing defect in the flooring, the company will take the necessary actions after contacting the manufacturer and confirming the defect within 30 days. The flooring will be replaced with the same color or another color of the customer’s choice, provided it is of the same price.
  9. The customer will bear the price difference if they choose a higher-value product. The company is not obligated to provide the same color if it is unavailable.
  10. The National Marketing Company is not responsible for any compensation if furniture (cabinets, sofas, tables, etc.) needs to be moved. The disassembly and reassembly of furniture are the customer’s responsibility, and any damage or breakage incurred cannot be claimed against the company.
  11. The National Marketing Company advises customers to place felt/rubber pads under all furniture to protect the parquet and extend its lifespan, as well as to use a door mat to prevent dust from entering.

Types of Warranty

  1. Residential Warranty
      – German Berlin Parquet: 20 years color warranty
      – German Superior Parquet: 10 years color warranty
      – Turkish VarioClic Parquet: 20 years color warranty
      – Turkish TerraClick Parquet: 15 years color warranty
      – Turkish AGT Parquet: 10 years color warranty
      – Turkish ArtFloor Parquet: 10 years color warranty
      – Chinese Matrix Premium, Elegance, Pateel Parquet: 5 years color warranty
      – Chinese SPC (Ever Floor, Riva, Sandstone) Parquet: 10 years warranty covering color, water resistance, moisture, and bacteria.
  2. Public and Commercial Spaces Warranty
      – 1-year color warranty covering all products.
  3. WPC Flooring Warranty
      – Covers color, water, heat, and external factors.
      – Chinese WPC Flooring: 10-year color warranty.
      – Turkish or Portuguese WPC Flooring: 20-year color warranty.
      – Outdoor WPC materials require a specific period for color stabilization based on the product type.
      – Chemical and oil stains, as well as dirt buildup, can alter the color and are not covered under warranty.