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Delivery and Installation Policy

    1. The delivery time for the order ranges between 2 to 5 business days, depending on the order and the delivery location.
    2. The invoice amount must be fully paid 48 hours before the installation date, and the customer has no right to request installation before full payment is made.
    3. In case of unforeseen circumstances beyond the company’s control, the company has the right to cancel the installation appointment and notify the customer accordingly. A new appointment will be scheduled later according to the company’s schedule in coordination with the customer.
    4. If the customer does not respond to the installation team’s or showroom’s call 24 hours before the agreed installation date, the appointment will be canceled, and a new appointment will be scheduled according to the available schedule.
    5. If the installation is canceled, or the invoice is voided after the installation team has left to carry out the work, or if the customer does not answer the phone, or requests a color change, or requests to postpone the appointment, or if the site is not ready, an amount of 300 SAR will be deducted from the paid amount as a fee for the installation team’s dispatch. The customer has the right to refund the remaining amount or reschedule the appointment according to the company’s schedule, provided that the original receipt and invoice are presented in case of a refund.

Installation Terms

  1. The installation site must be completely free of furniture, and the company is not responsible for any damage to the existing items during installation. In case the customer requests the installation team to move the furniture, the company is not responsible for any resulting damages and does not bear any responsibility for lost items at the installation site.
  2. The customer must inspect the completed work before the installation team leaves and inform the team before departure of any defect or issue resulting from the installation or any shortage in quantities. If the installation team is not available, the customer must notify the sales department or the responsible management within two days from the installation date. If the customer is not present at the site, the work will be considered completed as is.
  3. The company does not bear any responsibility for floor inclination or uneven walls, which may cause gaps between the skirting and the wall. Fixing the issue is the customer’s responsibility, including any direct or indirect costs.
  4. The customer will bear a fee of 100 SAR per door in case trimming is required to complete the parquet flooring installation.
  5. If the measurements are provided by the customer, they will bear full responsibility for any errors in measurements or shortages in quantities and will bear the cost of the installation team’s return visit, which amounts to 300 SAR.